About Your Local MINI Retailer | Douglas Park Glasgow

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

93 ratings and 74 comments received in the last 90 days.

15 April 2026

Iain was super helpful from start to finish throughout the process! Thank you!

15 April 2026

Great customer service, amazing experience from start to finish.

12 April 2026

Helpful salesperson and a fantastic car

09 April 2026

Very professional

08 April 2026

Very pleased with being talked through the workings of the car and being allowed out on a test drive to ordering and taking delivery of my car

02 April 2026

Jess was absolutely fantastic throughout the whole process. She was really helpful, took the time to talk me through everything clearly, and made sure I understood each step. Professional, friendly and knowledgeable what more can you ask for.

02 April 2026

I found both members of the team very helpful, patient and informative. Service was professional and I did not feel rushed at any time.

01 April 2026

Jess and David from Glasgow Douglas Park were extremely helpful. It was a very pleasant experience and I am delighted with my new car!

29 March 2026

Great service very knowledgeable A credit to your business. JESS IS OUTSTANDING

29 March 2026

Nil

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28 March 2026

Blair was very helpful and professional.

27 March 2026

Perfect

25 March 2026

Buying process was easy and smooth. Amy took the time to make sure that we got the right car, and it was delivered quickly.

24 March 2026

Great experience, Jess was very helpful and friendly and she made the whole process really straightforward and enjoyable.

21 March 2026

Blair Little was fantastic from beginning to end on me getting my car. Kept me up to date on any progress

18 March 2026

Iain was excellent and went through all the options, it was a good experience from start to finish.

16 March 2026

Quite straight forward, no issues

16 March 2026

Jess was brilliant in her communication, energy and enthusiasm in finding exactly what was right for me. We chatted about a used 5 door and ended up going for a new Mini Cooper with a level 2 pack. David was also brilliant with finance.

10 March 2026

Friendly, nice staff. Easy to deal with. Helpful.

05 March 2026

Great process from start to finish.

04 March 2026

The showroom was really well presented - visually appealing The sales person was knowledgeable of the products and interpersonal in her dialogue and engagement both in the showroom and via contact outside of it during the sales process

02 March 2026

I was really happy with the service we received. Blair particularly was patient knowledgeable and helpful. I was particularly impressed how he helped my wife get comfortable on her test drive; as she was quite nervous driving her first EV.

27 February 2026

The staff were pleasant helpful and knowledgeable.

25 February 2026

Blair was very clear and was lovely and welcoming

24 February 2026

Great flawless 5 star experience from start to finish.

23 February 2026

Very professional helpful service from Blair Little at Douglas Park Kyle Street Glasgow - communication was excellent - thank you - delighted with my new car

18 February 2026

Iain at Douglas Park was very helpful and sorted all the paperwork out very efficiently

15 February 2026

Excellent

14 February 2026

Went smoothly no issues

31 January 2026

Amazing staff, very patient and knowledgeable.

11 April 2026

All went to plan and like clockwork??

11 April 2026

The service was completed as normal Impressed by the mechanics live video regarding the tyre depths

10 April 2026

Friendly, efficient & flexible service

08 April 2026

The Service staff have worked hard to try to rectify a warranty issue with my vehicle.

04 April 2026

Great staff and had service with oil/filter change. Next day warning light to say oil needing to be serviced? This has stayed on and now after a week (checked oil on monitor and all ok) then another warning to get the Drivetrain checked soon?

27 March 2026

staff are very transparent with the work that needs done. The service was done timely too.

23 March 2026

This answer is related to the communication from the mechanic . I wasn't happy that my brand new car was in the garage for approximately 6 mths waiting on parts being delivered from china / Germany. Happy with dealer in Hamilton rectifying my complai

19 March 2026

So professional from start to finish

17 March 2026

Easy check in friendly service

14 March 2026

Easy to book in, pleasant staff, no drama.

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13 March 2026

Car was serviced in the time promised this visit and also got a wash. The team very kindly updated my maps too after I had bought the upgrades.

13 March 2026

Very satisfied

10 March 2026

Efficient courteous and helpful. Nice atmosphere overall

10 March 2026

It was easy to arrange the appointment including home pick up thank you.

09 March 2026

Staff very professional and kept us up to date with the work being done

08 March 2026

poor to call back to confirm when car would be ready for collection. concerning due to closing times of premises. have had similar experiences in the past.

06 March 2026

Very courteous and clear on all aspects of the process

02 March 2026

Best customer service staff are very professional taking ownership answering all my questions relating to the service. I was looked after from start to finish.

02 March 2026

The service was great from start to finish.

01 March 2026

The staff were very friendly. It was great to leave my key in a secure box when I dropped the car off in the morning. It is easy to do do as I am useless with technology. My car was driven to the entrance when I collected it.

26 February 2026

This is my 2nd leased car through the Motability scheme and will be looking to get a 3rd. I have used other garages but find the staff at Douglas park Glasgow always provide a high standard of customer service

25 February 2026

Great service

25 February 2026

Blair was extremley helpful. Patient and helped my wife feel confident driving a non manual car for first time.

24 February 2026

From check in through communications to collection the service was excellent. Clear and efficient.

23 February 2026

Every details of the works done on my Mini was clearly explain to me in a friendly environment.

21 February 2026

Very happy with all communications and quality of service provided.

20 February 2026

You were able to book me in and get the repair done quickly

19 February 2026

Good staff, work carried out to good standard and on time. Car cleaned afterwards.

15 February 2026

Everyone so kind and helpful

14 February 2026

Excellent customer service.

13 February 2026

Easy to drop off and get notified of progress throughout. Got treated very nicely when returning for the car at Douglas Park.

13 February 2026

Very efficient.

12 February 2026

Fantastic service from the team and service carried out in a timely manner . Detailed vhc

07 February 2026

I phoned to request uplifting my car up early from the service as I had a personal crisis. They were very supportive and I was able to pick up my car quickly

07 February 2026

Everything was fine except when I set off the tyre warning light came on. I drove home as it wasn't far but by the next morning the tyre was completely flat and Kwik Fit found a nail in it.This could only have happened when it was in the garage.

02 February 2026

Easy to book, drop off and collect. Video of vehicle check came through extremely quickly

31 January 2026

This minor service went without a hitch. The driver picked up my car just after 09.00 it was returned mid morning by the same friendly driver The service was videoed and sent to me giving me a running commentary on what the service entailed.

29 January 2026

Excellent customer service as per every previous visit

26 January 2026

All required work done within the original quoted price.

25 January 2026

Explained the required vehicle checks ,completed these in time .

25 January 2026

Good communication throughput

24 January 2026

Friendly efficient service

23 January 2026

This was my final mini service and it was amazing as always. Seamless experience and a great court car provided

21 January 2026

Car passed it's MOT - this was dealt with expeditiously.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Douglas Park Glasgow.

Address

3-33 Kyle Street, Glasgow, G4 0HP

Opening Hours

Mon–Fri:09:00 - 19:00
Sat:09:00 - 17:00
Sun:11:00 - 17:00

Phone

0141 333 8200

Map

Areas served

Glasgow as well as surrounding areas including Coatbridge, Airdrie, Falkirk and Bishopbriggs

View map

Address

30 Pinkston Road, Glasgow, G4 0DD

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:00 - 12:30
Sun:CLOSED

Phone

0141 611 7700

Map

Areas served

Glasgow as well as surrounding areas including Coatbridge, Airdrie, Falkirk and Bishopbriggs

View map