OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
106 ratings and 63 comments received in the last 90 days.
20 May 2025
Great customer service
16 May 2025
All staff were brilliant.
05 May 2025
David was very thorough in his knowledge of mini. He guided me through each step in the process of building my car to the specifications I wanted.
05 May 2025
Both times I was in the dealership the staff couldn't have been better.
03 May 2025
Ryan Smith was great to deal with. Phoned the branch looking to purchase a new Countryman and picked it up within a week. Very clear over the phone and kept me up to date at all stages of the process including initial order and finance going through.
03 May 2025
Excellent
29 April 2025
As stated above
29 April 2025
Disappointed in service after ordering my new car to be told the price would increase because Mini in Germany did not include car tax .
21 April 2025
Douglas park were fantastic. Blair Little was a pleasure to deal with as was Margaret.
28 May 2025
Best price and availability.
28 May 2025
As above
28 May 2025
The front line staff were friendly and Informative, however when my car was returned there were marks on the rear bumper and glue residue, presumably from when the rear windscreen wiper was repaired. I had expected it to be valeted after this service
28 May 2025
Well done in good time
27 May 2025
Overall happy from start to finish also the lady that dealt with me in the shop
21 May 2025
No complaints at all
21 May 2025
Iv never had a summer mini service on my cars before, brilliant service, cleaned car afterwards leoni who looked after me was polite and ver knowledgable , all staff lovely.
19 May 2025
They were so helpful and accommodating. I was on a road trip and live more than 80 miles away, so had to be pretty specific about availability, which they accommodated. They also understood my unique situation and took care of it to my advantage!
17 May 2025
Dylan was very helpful and knowledgeable.
17 May 2025
Very courteous and kept me informed of service requirements
28 May 2025
Superb service from Iain Cassidy. Very friendly, knowledgeable and helpful. Great to deal with. The showroom looks great. The overall vibe was fun and exciting.