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Customer Reviews

service

3

Service from the staff is friendly. I was advised my car was ready at 12pm and when I arrived to collect the car @ 2pm I had to wait 40mins which I do not feel is ok.

06 January 2020

service

5

Staff were friendly and informative

05 January 2020

service

2

Brake fluid service was fine, but I was almost overcharged for it (was due a 25% discount as I'd booked online). I'd also asked them to assess minor bodywork damage, but they failed to do this (too busy) and I'm still awaiting for a response.

29 December 2019

service

1

Put the car in for a navigation software update the receiver kept telling me I could do this I showed them the Driver Manual but they were still confused and eventually told me

27 December 2019

service

5

Professional and friendly.

25 December 2019

service

5

Staff were helpful and friendly

24 December 2019

sales

5

The sales person that i ordered with was such a lovely person and made the experience all the better

21 December 2019

service

5

Everything carried out very efficiently

21 December 2019

service

5

Service carried out within time requested

20 December 2019

service

4

I've never had a problem

20 December 2019

service

5

Fab, friendly staff, nice place to wait on car being serviced. I like that they do a video for you and message it while your waiting.

19 December 2019

service

5

allowed me to drop my car into the garage well before 8am and kept me informed throughout the day. The car was also cleaned on pick up.

16 December 2019

service

3

Service was longer than expected

16 December 2019

service

4

I was not made aware when I booked the car in for its service that I should specify a time to collect it. I ended up waiting in the reception area for 90 minutes (my car was checked in at 9.30am and ready at 3.30pm) This was the first time this has h

16 December 2019

service

5

Very straight forward car valeted at end and very satisfied

14 December 2019

service

5

My mini was picked up on time, I had a call halfway through the MOT to update me then my car was returned to my home.

14 December 2019

service

3

Got a puncture tyre was fixed also had damaged trim this wasn't fixed. Was noted when I booked my car in, not major issue but meant I had to re book my car in when it should have been done in the one go.

12 December 2019

sales

4.5

It was an efficient process and the flowers when I collected the car was a lovely touch.

09 December 2019

service

5

All work was completed within the timeframe stated.

09 December 2019

service

5

I had quite a bad day when I hit a pothole and my tyre blew out but my entire Mini service including Douglas Park, I felt very looked after.

08 December 2019

service

5

Hassle and stress free from start to finish

06 December 2019

service

5

Service was quick and was very well done

06 December 2019

service

1

Absolutely shocking service - they never call back when they say will. Rude and absolutely appalling standard of service, I would not recommend Douglas Park.

03 December 2019

service

5

The experience was entirely unproblematic. The staff were extremely helpful. The car looked great, too, when they had finished the service!

03 December 2019

service

3

Timescales were not adhered to and promise of a call to keep me updated did not happen. Left me feeling quite stressed on whether I would be able to meet a promised commitment.

03 December 2019

service

5

Picked my car up for MOT and service and returned the same day. Great service for people busy with work.

02 December 2019

sales

5

Bought my car from Margaret McNeice at Douglas Park Glasgow and she made me feel that my custom was appreciated and the service offered second to none

30 November 2019

service

5

We dropped in on way to hospital appointment with a warning light. Fitted us in as a 5 minute job

29 November 2019

service

5

Great people

29 November 2019

service

5

As above and quick turnaround.

29 November 2019

sales

5

The sales area is great. All the cars on show. Staff extremely helpful. Makes you want to go in just for a look

26 November 2019

service

5

As I mentioned above, a video was sent to me of recommendations for my car. I had no issues at all before it went in, but the David still ran over all the diagnostics with me. I didn't feel rushed at all.

25 November 2019

sales

5

Excellent service - welcoming - everything made very easy

23 November 2019

service

3

I had to phone to chase pick up for car. Was told 2 voicemail messages where left. I assured them that my phone never rang. On investigation my number was typed in wrong. My husband pointed this out when dropped the car off.

23 November 2019

service

5

Great customer service - good communication throughout.

21 November 2019

service

4.5

This is the fourth BMW/Mini (two BMWs and two Minis) we have owned and the staff and service have always been pretty good. They messed up slightly with the last repair but once this was pointed out they were very nice about it and sorted the issue.

18 November 2019

service

5

I am completely satisfied. Brought car in at arranged time. read the paper and a book and drank a pleasant cup of coffee - yes they do decaff! Car ready in 2 hours after service and change to winter tyres, and beautifully clean.

16 November 2019

service

5

Staff are extremely helpful, explained everything

14 November 2019

sales

4

great car and great service

14 November 2019

service

3

good service but long wait when I dropped off the car and when I collected it

12 November 2019

service

3

I was kept waiting when I arrived to check in! I asked when the car would be ready for collection and I phoned twice to check and I still didn't receive a proper answer when I arrived after the agreed time it still wasn't ready! Not impressed!

10 November 2019

sales

5

Could not for anything better

10 November 2019

service

5

Very efficient and job well done

10 November 2019

service

5

friendly welcome and car delivered punctually

07 November 2019

service

5

V happy with the pick up drop off service at work

07 November 2019

service

4

Thorough service carried out.

06 November 2019

service

4

Good service

03 November 2019

service

3

/a refund due on the bulb fitting labour, which he would see to when I returned. I did receive a refund. The reason I have given 3 stars is based on both experiences- the bulb fitting would have got one star and the brake service 5.

02 November 2019

service

5

Great communication and very customer focused & keeping you upto speed with things

30 October 2019

service

5

Great Friendly service and good coffee also.