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Customer Reviews

service

4

Good service

03 November 2019

service

5

Great communication and very customer focused & keeping you upto speed with things

30 October 2019

service

5

Great Friendly service and good coffee also.

28 October 2019

sales

4

Because I was pleased with the salesman's attention.

27 October 2019

service

5

Techicians carried out what they were supposed yo do.

26 October 2019

service

4

The staff are pleasant and efficient and keep you updated. The only reason it doesn't get a 10 is because I had the battery in my remote replaced which had to be replaced again a few days later and which entailed me (my husband) taking it back again.

25 October 2019

sales

5

This is my second time purchasing a Mini Countryman from Douglas Park Glasgow. My sales advisor was John Macleod and he was very helpful and pleasant to deal with. John kept me up to date with timescales and checked in after the handover was complete

25 October 2019

service

4.5

Very good. The only slight issue was my husband took my car in for service and mot and asked to be informed when to collect the car. He left his number but unfortunately I received the text message instead which I only picked up later.

25 October 2019

sales

5

Very helpful and show me the select information before go ahead decision. Plenty choice to choose.

23 October 2019

service

4

All questions answered and quick responses to any queries

23 October 2019

service

5

Good service & as stated above & very well presented

22 October 2019

service

5

Car runs great and it was washed and cleaned also

20 October 2019

service

4

Comfortable surroundings

20 October 2019

service

5

Tremendous service. Car was taken right away and was ready just when I wanted it to be. All done with a smile.

19 October 2019

service

4

Have always received good service and information.

19 October 2019

service

3

Everything seemed to cost extra

19 October 2019

service

5

Fast reliable and trustworthy

18 October 2019

sales

5

Made to feel welcome and explained every detail of the car I chose in simple language.

18 October 2019

sales

5

Everything ran smoothly, had no problems

16 October 2019

service

5

Good customer service

15 October 2019

service

4

After mot and service a couple days later light came on saying low pressure, would have been good if this was included in the check considering the price of things

12 October 2019

service

5

Work carried out quickly and informative

11 October 2019

sales

5

Douglas Park Mini is a company I've known and trusted for over 30 years and Margaret McNeice handled my purchase perfectly !

10 October 2019

sales

5

It was dealt with very quickly and efficiently. The sales advisor Rachael answered all my questions and found the vehicle I was looking for.

10 October 2019

service

2

Prices for out of warranty work are Not competitive.. For example quoted £162 per tyre when i could shop around and get 2 premium brand tyres fitted for £191. Ridiculous.

10 October 2019

service

5

Kept informed of process at all times

09 October 2019

service

5

very satisfied with my treatment at the Service Douglas Park and the people are lovely

08 October 2019

sales

5

Felt like a valued customer and appreciated the welcoming drinks.

08 October 2019

sales

5

Very nice and helpful staff making buying my new car a lovely experience.

07 October 2019

service

5

Compketed all work in given time scale

06 October 2019

service

5

Easy to deal with.

06 October 2019

sales

5

The salesman was very helpful and very good

06 October 2019

service

5

Very professional in all aspects. You always know your car is in good hands.

05 October 2019

service

5

I was given 5 star treatment from the moment I arrived right up until I drove my car away.

04 October 2019

service

3

cleaning of my car was poor, the boot was not hovered, consol was not cleaned and inside window was not washed

04 October 2019

sales

5

Always excellent service

04 October 2019

service

4

Needed my car in for some repairs. I did get my car fixed under warranty after a few days which was fairly quick. However everytime I phoned, no one seemed to know who I was even when giving my registration number.

28 September 2019

service

3

Kept having to call in and took over a week to sort when it should have taken a couple of days and didn't get a car replacement while I waited

27 September 2019

service

5

First class customer service

27 September 2019

sales

5

Please see above

25 September 2019

sales

5

The sales advisor stayed in touch with me throughout the process and kept me updated on the delivery of my car.

24 September 2019

sales

3

Previously VW customer. Compared to VW the experience wasn't as good. Returning deposit from demonstrator car slow,delayed my decision to make purchase.Unable to track progress of build online and I had to instigate communication for updates.

23 September 2019

sales

3

Staff very helpful but long delivery

22 September 2019

service

5

Car fixed and back with me within 48 hours

20 September 2019

service

5

Good staff and nice place to sit while car was getting serviced

19 September 2019

sales

5

Rachael was professional and gave me good advice & options.

17 September 2019

service

5

Customer service is just excellent, friendly and professional.

16 September 2019

service

5

I was completely satisfied with the service experience. Cannot think of anything that would have made it better. Well done!

16 September 2019

sales

5

Darren Sutherland was attentive, without being pushy.

15 September 2019

sales

5

I really liked the people I dealt with,Greig the sales executive,Margaret the manager,the financial advisor and Megan the technical advisor were all exceptionally helpful.