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Customer Reviews

sales

5

Very helpful staff

10 January 2019

sales

5

Very much as already stated!

09 January 2019

service

5

Friendly staff, good waiting facilities, while you wait servicing a great option for my business, flexible approach to dealing with a warranty issue identified at the service.

08 January 2019

service

4

Good helpful staff

08 January 2019

service

5

Excellent Service

08 January 2019

service

5

I felt the mechanic was honest and could trust what he advised. Staff were all professional and courteous. Car was valeted which is always appreciated.

08 January 2019

service

5

Met all commitments , good service , nice facility , engaged staff.

06 January 2019

service

5

They were superb. I ordered the wrong shade of white for my daughter and it was not a problem to change it. The sales agent was also very good.

04 January 2019

service

3

Was told there would be transport from garage to city but this was only available if I waited 45 minutes. No call to say car was ready..I called after 5 hours to enquire but no call back. Walked back to garage not knowing if car was ready.

04 January 2019

sales

5

Sales representative was excellent

02 January 2019

sales

5

Nice friendly helpful staff

27 December 2018

service

4

Very professional and helpful.

18 December 2018

sales

4

In the days prior to pick-up it took a few attempts to speak to our salesman to get details we needed for insurance. We appreciate he was busy, but still disappointing to have to leave so many messages and have unreturned calls.

16 December 2018

sales

3.5

Although the staff were helpful, friendly and interested, my overall impression was the sale was more important than what it meant to me. I suspect this comes from BMW and the specific product determining how the individual would be dealt with.

15 December 2018

sales

4

A long wait for the initial appointment - some 45 minutes spent waiting for a pre-booked appointment.

14 December 2018

sales

5

All questions were answered and details of expectations on delivery etc were very clear.Gary Young ensured that the car would meet all my needs as I have disabilities. He was very caring patient and understanding in relation to what would work for me

14 December 2018

sales

2

NO CAR MATS

13 December 2018

sales

4

Positive experience before and after but still waiting on the delivery and fitting of additional rally lights to my car which i receiced 2 weeks ago.

13 December 2018

service

5

No problems and a spotless car returned.

07 December 2018

sales

5

Again friendly informative staff

06 December 2018

service

5

The work was carried out very well, and I was informed once the car was ready. Transport was offered from the service centre into town.

06 December 2018

service

2

I was told when I arrived to pick my car up that it was needing a new fan belt immediately( they had put it down as an amber on the service form, but told it should have been a red). This should have been explained on the phone when they updated me

05 December 2018

service

5

Everything was sorted promptly.

04 December 2018

service

5

Margaret McNeice at Mini Glasgow dealership is an excellent Manager. She arranges work to be carried out exactly to the needs and requests of the client.

04 December 2018

service

5

Staff courteous, kept me informed of car’s progress, dealt with quickly at drop off and collection. Sent me a video of the car with a commentary too.

04 December 2018

service

5

Brilliant service from start to finish.

04 December 2018

service

1

Took Douglas Park week to find cause of fault. They drove the car for 200miles and didn’t put any fuel in. When I picked up the car it showed a range of 15miles, which dropped quickly, I had to find petrol station immediately in an unfamiliar area.

04 December 2018

service

5

Member of staff explained outcome of service

04 December 2018

sales

5

An easy process, no fuss or pressure, the showroom is modern, well appointed and inviting. Staff were excellent and knowledgeable able to answer all our questions. A great product.

04 December 2018

sales

5

great service and a very helpful and knowledgable team

29 November 2018

service

5

Friendly staff, nice waiting area and service of work done

28 November 2018

sales

5

Great customer service in particular Faisal Munir and Naveed Anwar. They are a credit to the Mini family

28 November 2018

service

3

I put my car in to have a faulty break light replaced and the representative Gordon was very rude I felt as if I had offended him simply by walking in the door he then called me at 5pm to say I could not get the car back as they did not have the part

27 November 2018

service

5

Excellent service provided

24 November 2018

service

5

It is good service

23 November 2018

service

5

I left my car the evening before and it was ready around 10am next morning. I have a TLC package so I didn't have a bill to pay.

23 November 2018

service

2

I built MY Mini with one person then when I went to finalise my order I was passed too another member of staff who couldn't get my original order and had to do it all over again in a space of 15 minutes as i had other business too attend to.

21 November 2018

service

3

No options provided.

20 November 2018

service

5

Dry friendly staff

17 November 2018

sales

5

The process was smooth and exciting.

12 November 2018

service

5

My car is good as new and I was kept informed throughout

12 November 2018

sales

5

Good experience throughout

12 November 2018

sales

5

Was seen to immediately, had all my questions answered and was given refreshments while we waited

12 November 2018

sales

5

Staff very friendly and knowledgable

12 November 2018

sales

4

Salesman kept me informed at all times and arranged a delivery date that suited. Didn’t feel pressured at all to buy car and has checked in with me afterwards.

09 November 2018

service

5

Very pleasant and helpful staff

08 November 2018

sales

5

Very friendly staff, very accommodating and made the whole experience pleasant and as quick as possible.

08 November 2018

sales

5

Gary had sent me e mails to keep me up to date with how things where going very helpful and made the whole process go through with ease

07 November 2018

service

5

The staff are very helpful (Margaret in particular) and the timescale is always accurate.

06 November 2018

service

3.5

Great service and kept in touch throughout to keep me updated.