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Customer Reviews

service

2

On arrival, staff were excellent. On collection, staff member was very unhelpful. He went through my service details in technical detail ie. using abbreviations. When I asked him to explain in plain English he was rude and continued in same way.

02 October 2018

sales

5

Nothing to fault

02 October 2018

service

1.5

I was provided a quote for elements needing fixed of £1236 and when I got a second opinion - it didn't all need done and was less than half the price! Very unfair.

02 October 2018

service

4

Almost 100%. One tiny issue is that my right indicator has come back working at “double speed!”

02 October 2018

service

1.5

Had a missed call, when calling back person who was dealing with my car was quite aggressive about the fact she hadn't phoned and why was I calling her.

02 October 2018

service

5

Always treated well & never any problems.

01 October 2018

sales

5

From start to finish Connor and the team at Douglas Parks were excellent. It really felt like my business mattered to Connor, and that he was personally excited about me buying my car.

29 September 2018

service

5

pleasant staff, appreciated reminder text

27 September 2018

sales

5

Staff attentive and friendly and answered all our questions.

27 September 2018

service

5

Everything done in timely manner and to a very high standard.

26 September 2018

sales

5

Very knowledgeable experienced staff who made me feel comfortable and explained all the features on my car and assisted me with choices while placing my order.Although I had researched the car on the internet I was so pleased that I ordered the car.

25 September 2018

service

5

Car was ready in time, work completed to my satusfaction and lovely and clean on pick up.

25 September 2018

service

3

Had to take time off work for 2 days. (Over 2 weeks )because the wrong part of my horn system was ordered

24 September 2018

service

5

Clarity, professionalism, courteous, helpful

24 September 2018

service

5

Friendly staff, car service dealt with and ready as promised, all cleaned too!

24 September 2018

service

5

Very good Service Adviser (David Wright). I enjoyed the video report on my vehicle too.

22 September 2018

sales

5

As a result of visiting Douglas Park I decided within 4 hours to purchase a new MINI Cooper S. This is totally out of character as I am not an impulsive buyer! The staff helped me to feel my decision to buy a new MINI was the right one.

18 September 2018

service

3

As has been pointed out before to the service team, the mechanics should leave my car settings as is. My clock is set the same time as my work’s clock. Which is 5 minutes fast. The mechanic has changed it on a few occasions. Making me late for work.

18 September 2018

service

5

Of note on my most recent visit were the staff who where friendly and professional. Very pleased with the experience.

18 September 2018

service

5

Exceeded my expectations--made to feel special which is always nice.

17 September 2018

service

4

Kept us informed when car would be ready

17 September 2018

service

3.5

Front facing service desk staff polite and efficient

15 September 2018

sales

3.5

Happy with the three people we had dealings with in the purchase of the car

12 September 2018

service

5

Excellent customer care throughout - from booking at a date and time to suit me, the offer of a lift if required, a text and video to let me know car was ready and there were no issues and the return of a valeted car. Great.

11 September 2018

service

4

It took longer than was initially stated

11 September 2018

service

4

The quality of service I would expect from aBMW marque.

10 September 2018

service

5

Happy with all aspects of service.

08 September 2018

service

2

for the reasons above - not a very friendly place to do business with and I purchased my mini there 6 years ago.

06 September 2018

service

3

Few problems with warning messages and being told I needed a new battery when I didn't. Turned out it was a update that car needed. Annoyed me to be honest, but happy the problem was rectified with out me paying over £500 for parts I didn't need.

05 September 2018

service

3

Service reception is too processed driven.I felt like a number not a valued customer

05 September 2018

service

5

Only did what was necessary but made recommendations to be considered.

04 September 2018

service

5

Helpful staff and good service. I feel they look after my car well.

03 September 2018

service

5

Went out their way to help arrange suitable appointment and collection of car.

01 September 2018

service

4

Good service

30 August 2018

service

5

Service was great. Pleasant staff and kept to time.

30 August 2018

service

5

Very efficient and friendly

28 August 2018

service

3.5

Does the job, but was a slightly confusing visit last visit and think communication by staff can be improved.

23 August 2018

service

5

Treated politely and professionally. I waited until my car was ready and had a lovely coffee in a well presented area.

20 August 2018

service

5

Same standard of service I have come to expect over the years

17 August 2018

sales

5

Excellent service from salesman who dealt with handover.(But gift of flowers were past their best)

10 August 2018

service

5

Very pleased with the customer service

09 August 2018

service

5

The work was completed in he time promised and there were no subsequent problems.

07 August 2018

sales

5

no hassles and friendly staff

07 August 2018

service

5

staff were very helpful and pleasant

02 August 2018

service

5

Top class level of service.

20 July 2018

sales

5

Sales girl was excellent