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Customer Reviews

service

5

Very good service and helpful

11 June 2018

service

4

Again 3 breakdowns.

08 June 2018

service

5

The process from making the appointment to returning the car - was seamless.

07 June 2018

service

5

Start to finish gold star, kept me informed when car would be ready to collect

05 June 2018

service

5

staff very helpful and courteous

05 June 2018

service

4

They sorted my problem

01 June 2018

sales

5

They were just great to deal with. Harrison Gaw was very helpful and patient as well as being a really friendly guy.The car was ready when he said it would be and he took care to ensure I understood all the paperwork and then the car controls.

31 May 2018

service

5

Helpful staff and very professional

30 May 2018

service

5

quick servce and they wash & valet my car

29 May 2018

service

4.5

The people, friendly, helpful, efficient, what more could you ask for?

29 May 2018

sales

5

Excellent customer service by Harrison, who a!so took us for a test drive.Very friendly and approachable

25 May 2018

service

2

The issue wasn’t fixed same day then when I finally got the car back, the seatbelt hadn’t been reattached...four trips to DP for a minor issue. I wasn’t pleased

23 May 2018

service

5

Very helpful and communicative

22 May 2018

service

5

Excellent service and info passed on by David in service dept.

22 May 2018

service

5

Everything arranged quickly and staff friendly and helpful

19 May 2018

sales

5

the service we recived was amazing

18 May 2018

service

4

Normally this would be a higher, however, was not offered my usual courtesy lift to work after dropping my car off. Guy beside me speaking to another advisor was offered (as I have been previously) and was offered tea and coffee before he left.

18 May 2018

service

5

Margaret McNeice is brilliant. She arranged for a courtesy car while my car was getting repaired.

17 May 2018

service

3

My car was in for its 1st service which was completed no problem but it was in due to a recall on the convertible roof, the recall job wasn’t completed but my car is booked in to get it done soon.

11 May 2018

sales

5

Personal and informative service by all

11 May 2018

sales

5

Showroom staff were all brilliant. Dealt with Harrison on both ocassions when purchasing the two vehicles and he was knowledgeable, professional and friendly. Margaret was also helpful when explaining the finances.

09 May 2018

service

5

Everything went very smoothly and in a timely fashion.

09 May 2018

sales

4

No problem till after sale and collection .

09 May 2018

service

5

Douglas park continually communicated with me throughput the process, via text, calls and also a video of the car.Car was ready for collection exactly when due

09 May 2018

sales

5

The sales man Gary Young was very knowledgable and helpful as there is so much choice and different options avalible,and to be honest it’s the first time I’ve bought a car which is not from Arnold shark and it was a much better experience .

09 May 2018

sales

5

I felt as if the experience from start to finish was brilliant. Nothing was any trouble and any concerns I had were always taken on board and sorted. Staff were always trying their best to help and get me what I wanted.

08 May 2018

service

5

Customer service is second to none staff couldn't be more helpful or efficient.

04 May 2018

service

4

Communication was great

04 May 2018

sales

5

Wonderful salesperson - Harrison Gaw - who made the whole process a delight.

29 April 2018

service

4

Timings were fine, requests were met, staff were helpful

29 April 2018

sales

5

Gentleman was new to Mini think it was his first day but there were no delays and he was very good at selling

27 April 2018

service

5

Straight forward with no hassle

27 April 2018

service

4

Only downside was not getting a callback when i was promised one

26 April 2018

sales

5

Harrison Gaw was approachable, courteous and very knowledgeable He took on board what I was looking for, didn’t give me a hard sell and It was these reasons that I wanted to buy my car from mini Douglas park

26 April 2018

service

3

When we arrived at Douglas Park Glasgow we were met by a very pleasant receptionist who told us one of her customer adviser colleagues would assist us. None of the advisers had customers with them yet not one lifted there heads to acknowledge us.

25 April 2018

service

5

I find Douglas Park so easy to deal with and they are helpful and attentive. Service is excellent and the car is always spotless when returned.

24 April 2018

sales

5

Rachel Chalis was exceptional in dealing with my purchase and keeping me informed right up to the delivery of my vechile and there after with the follow up .This is the second mini I have got from her .

20 April 2018

service

5

Very friendly and efficient.

19 April 2018

sales

5

Excellent sales process with clearly committed and professional people.

19 April 2018

sales

5

Rachel was marvellous... outsatanding customer service

18 April 2018

sales

5

Member of staff was a lovely smiley friendly young lady who wasn’t pushy at all

17 April 2018

service

4

they did the job well

15 April 2018

sales

5

All went according to plan

11 April 2018

service

5

Although I had a tight time schedule they fitted me in

10 April 2018

sales

4

Everything was great however would have been good to review the car in the indoor car bay like when I picked up my previous mini

10 April 2018

sales

5

Overall excellent customer service and i know my car is in safe hands for future servicing needs etc.

10 April 2018

sales

5

Gary Young was very helpful and was frequently in touch with updates on our order.

10 April 2018

service

5

Service experience was highly professional with pleasant staff. Couldn’t do enough for you.

10 April 2018

service

5

Everything I wanted was carried out efficiently and arranging a suitable time was easy.

10 April 2018

sales

5

Easy experience.I had a fair idea of what I was looking for, a car was found very quickly and my previous car dealt with no hassles.